Helpdesk
The Psychology Helpdesk provides support to faculty, staff, and students for Departmental email, file and print services, computer lab management, exam scoring, Psychology course web pages, departmental and auxiliary web sites, desktop support, special projects especially related to CMS.
The best way to get a response from the IT staff is to submit a helpdesk request.
If that is not possible, you can call the helpdesk at x49327 or stop by the Solution Center, located inside computer lab 3290. We try to respond to all helpdesk requests within 24 to 48 hours, but there are some times when our request volume is higher (i.e. at the beginning of the academic quarter). We'd appreciate your patience if you don't get a response within 48 hours. If you've logged a request and it becomes urgent, please do call x49327.
There are a number of other helpdesks on campus that can often provide you with assistance for computing matters that are not unique to Psychology alone. Some of the most commonly used helpdesk are:
- Administrative Information Systems - http://www.ais.ucla.edu/HELPDESK.HTM
For help with OASIS, QDB or other matters related to administrative computing, or questions which relate to AIS system-generated output only. Some output that is printed on individual department printers linked to the AIS VPS (VTAM Printer Support) system outside of AIS can be tracked by Help Desk staff if the output is generated by an AIS system (such as IDOCs from the Personnel Payroll System).
- Bruin On Line - http://www.bol.ucla.edu/
For help with BOL email or webspace accounts, help with Mailman distribution lists, or the BOL Software Suite. They also provide information on the Getting Started page on how to begin using Bruin OnLine and have some great How-To Guides.
- College Information Services - http://cis.ucla.edu/
For help with MyUCLA Gradebook as well as Counselor Desktop and other programs.
For assistance with commonly used procedures try taking a look at our Tutorials Web page.
